Return & Refund Policy

Return & Refund Policy At RizQ Groceries, we prioritize your satisfaction. If you encounter any issues with your order, we’re here to help. Please read our Return & Refund Policy to understand your options. 1. Items Eligible for Return or Refund You may request a return or refund for: • Damaged Items: Products that are delivered damaged or defective. • Incorrect Items: Items that differ from your order (wrong product, size, or quantity). • Expired Products: Items delivered past their expiration date. • Missing Items: If part of your order is missing. 2. Conditions for Return or Refund • Requests must be submitted within 12-24 hours of receiving your order. • The item must be unused and in its original packaging, if applicable. 3. How to Request a Return or Refund To initiate a return or refund: • Contact Customer Support: • Email: RizQGroceries@Gmail.com • Call: +91-8130603845 • Provide the following details: • Order ID • Item(s) in question • Description of the issue (include photos, if applicable) 4. Refund Process • If you paid via cash on delivery, a refund will be processed via [bank transfer, wallet credit, etc.]. • You may also opt for a replacement or store credit instead of a refund. 5. Non-Refundable Items • Items that were damaged after delivery due to misuse or improper storage. • Orders canceled outside the cancellation window. 6. Cancellations • Orders can be canceled without penalty if the cancellation request is made before the order is dispatched. • If an order has already been dispatched, cancellations may not be possible. 7. Our Commitment We strive to make every experience seamless and stress-free. If you’re not satisfied, we will do our best to resolve the issue to your satisfaction. 8. Contact Us For further assistance, please reach out to us: Email: RizQGroceries@Gmail.com Phone: +91-8130603845 Thank you for trusting RizQ Groceries. Your satisfaction is our top priority!